Products, Pricing, & Locks
When should I use Optimized pricing versus Custom pricing?
Optimized pricing is the recommended default — it identifies the most favorable combinations of rate sheets and LLPAs for the borrower's profile. Use Custom pricing when a specific structure is required (for example, an exact 20% down payment, or a specific loan amount).
Why might a scenario return no eligible products?
Common causes include:
Missing income, which prevents DTI from being calculated
DTI exceeding program limits
Out-of-pocket maximum set below the sum of required closing costs and down payment
Down payment configured below the minimum LTV for the selected product
If the issue persists after reviewing these inputs, share the scenario URL with the Pylon team for investigation.
What is the minimum credit score for a conventional loan?
620
Can the Citi Agency product be used for second homes and investor-occupancy properties?
Yes. The Citi Agency product is eligible for both second-home and investor-occupancy loans.
Does Pylon offer piggyback loans?
No. Pylon does not currently support piggyback (combo first / second lien) structures.
Does Pylon support odd-year amortization (e.g., 27-year, 23-year)?
No. Pylon does not currently offer odd-year amortization terms.
Does Pylon support temporary rate buydowns?
The Command Center does not currently support buydowns. They may be accommodated on an exception basis — contact your account manager to discuss.
Until what time of day can rates be locked?
Rate locks can be submitted through Command Center 24 hours a day.
What does a lock extension cost?
Lock extensions are 1.5 bps per day. If the delay was caused by Pylon, Pylon will cover the cost of the extension.