Servicing & Post-Closing
Who do I contact for post-closing changes like HOI updates or servicer information?
Once a loan has moved into post-closing status, updates such as HOI changes are handled through the servicing team. Submit a new request ticket through the Pylon AI Support Tool, select "Servicing (Post-Closing)" as the issue type, and include a description of the request.
Does Pylon allow loan recasts?
Recasting is generally allowed, but eligibility depends on the end investor or servicer for the specific loan. Pylon cannot guarantee recast eligibility on every loan; confirm with your account manager for the loan in question.
What is Pylon's Early Payoff (EPO) / Early Default Policy (EDP) timeframe?
The EPO policy is six months from the funded date for wholesale loans, and six months from the purchase date for correspondent loans.